Thank you for visiting Ruukkaa.shop! We’re here to assist you with any questions, concerns, or feedback you may have. Whether you’re looking for information about our products, need help with an order, or just want to say hello, we’d love to hear from you!
How to Reach Us
We understand that sometimes it’s easier to ask questions directly, and we’re committed to providing fast and helpful customer support. Below are the different ways you can get in touch with us:
1. Email Us
If you have a question or need assistance, feel free to reach out to us via email. We strive to respond to all inquiries as quickly as possible, typically within 1-2 business days.
- General Inquiries: contact@ruukkaa.shop
- Order Support & Returns: contact@ruukkaa.shop
- Careers and Job Opportunities: careers@ruukkaa.shop
For urgent requests or to ensure your issue is resolved promptly, please include as much detail as possible in your message, including your order number (if applicable) or the nature of the inquiry.
2. Contact Form
To make it easier for you to get in touch, we’ve provided a simple contact form below. Please fill out the required fields, and we’ll make sure your message gets to the right department quickly:
- Full Name
- Email Address
- Phone Number (Optional)
- Subject
- Message
3. Live Chat Support
If you need immediate assistance or prefer to chat with one of our representatives, we offer live chat support during our business hours (Monday to Friday, 9 AM – 6 PM). Look for the chat icon at the bottom right of your screen, and one of our team members will be happy to assist you in real-time.
Business Hours
Our customer service team is available to help you during the following hours:
- Monday to Friday: 9:00 AM – 6:00 PM
- Saturday & Sunday: Closed
If you contact us outside of these hours, we will respond as soon as we’re back in the office.
Return & Exchange Information
If you’re contacting us regarding a return or exchange, we recommend reviewing our Return Policy for detailed instructions. To initiate a return, please follow the process outlined, and if you encounter any issues or have further questions, don’t hesitate to reach out. We’re here to help!
FAQs
Before reaching out, you might find the answer you’re looking for in our frequently asked questions (FAQs) section. We’ve compiled answers to common inquiries about products, orders, shipping, returns, and more to save you time. Please check out our for additional information.
Feedback & Suggestions
Your feedback is incredibly valuable to us. If you have suggestions on how we can improve our products or services, please let us know! We take customer feedback seriously and are always looking for ways to enhance your experience with Ruukkaa.shop. You can send your feedback to our general email address or use the contact form to share your thoughts.
Visit Us
At this time, Ruukkaa.shop operates exclusively online. However, we are continuously growing and looking for new opportunities to expand our presence. Stay tuned for announcements regarding future pop-up events, markets, or store locations!
We Value Your Communication
At Ruukkaa.shop, we are always striving to offer the best possible experience for our customers. Whether you need help finding the perfect product, have a question about your order, or simply want to share your thoughts, your communication is important to us.
Thank you for choosing Ruukkaa.shop—we look forward to assisting you and providing the best customer experience possible!